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Email from exchange server split to individual email

Posted: 12 Jun 2024 08:37
by ericwpl
Hi all
I'm new to this forum, and I would like to know if there are any settings regarding this as I tried to look into many posts in this "How-To" but still couldn't find my answer.

In our company, we are using 2 EFAs to send and receive emails from outside. Our topology is like Exchange -> EFA --> outside (or vice versa). I found that emails sent from the Exchange server to the outside with multiple recipients will be automatically split into multiple emails with a single address. I'm not sure whether it is EFA design or I can go somewhere to set it up?

Thanks/Eric

Re: Email from exchange server split to individual email

Posted: 12 Jun 2024 16:31
by shawniverson
When I send an email to multiple recipients I am not seeing this behaviour. Here's a screenshot of an email I sent with two recipients.
Screenshot_20240612_123214.png
Screenshot_20240612_123214.png (7.72 KiB) Viewed 8378 times

Re: Email from exchange server split to individual email

Posted: 24 Jul 2024 08:17
by pdwalker
Eric, did you ever resolve this issue?

This sounds like an exchange transport setting.