Auto forwarded mail cannot be released
Posted: 19 Oct 2016 18:31
Hi,
I'm running into a problem.
I have some externail mail accounts directly forwarding mail to an internal mail account (this does not update the subject with FW).
Mail that is caught into quarantine cannot be released to for those accounts, but it can be released if it is directly sent to an internal account.
Also, I can manually release that kind of mails to an alternate recipient if that is internal.
Does anyone have an idea on how to solve this.
Users are missing mail because of this (they can't release the mail themselves).
Thank you all for your help.
G.Jurriens
I'm running into a problem.
I have some externail mail accounts directly forwarding mail to an internal mail account (this does not update the subject with FW).
Mail that is caught into quarantine cannot be released to for those accounts, but it can be released if it is directly sent to an internal account.
Also, I can manually release that kind of mails to an alternate recipient if that is internal.
Does anyone have an idea on how to solve this.
Users are missing mail because of this (they can't release the mail themselves).
Thank you all for your help.
G.Jurriens