Users Cannot Release Spam Messages

[murphyk]

Hello,

I'm trying to implement EFA-3.0.0.6. I've run into an issue where users cannot release quarantined/spam messages. I'm trying to migrate from ESVA to EFA.

With the default setting for /etc/MailScanner/reports/en/recipient.spam.report.txt, the “{Spam Not Delivered}” message is sent to the user, however no link appears, the "{Spam Not Delivered}" message seems to cut off right at "...quarantined...click here..." then no link. I believe the variable for token is not being passed correctly. I see that the mysql->efa->tokens table is completely empty, even after ~100 messages have passed through. I do have the “Spam Actions = store notify” instead of “store custom(spam)”, so I don't know if that is the reason the token database is empty.

I tried to input the same information from ESVA's /etc/MailScanner/reports/en/recipient.spam.report.txt , which has the &to=$to variable, versus token, but that didn't work and led me to the .cgi file point to token stuff in /var/www/cgi-bin/release-msg.cgi.

Also, the Botnet plugin seems to be flagging a lot of domains for Botnet, where as ESVA did not.

Is there anything I can do?

[shawniverson]

. I do have the “Spam Actions = store notify” instead of “store custom(spam)”, so I don't know if that is the reason the token database is empty.

That is your problem.

custom(spam) is used in place of notify that appends the token in EFA.

[murphyk]

Thanks for the help. I noticed that right after I posted.

Another question: Our reports are being sent daily, which is great, but it is listing "UNKOWN" for e-mails like "postmaster@domain.com", which is the e-mail used for releasing messages to people. It's also "UNKNOWN" reporting normal/regular e-mails, is this because of custom(nonspam) not running?

[shawniverson]

What does the spam report say for one of the messages being flagged as unknown?

[murphyk]

Sorry, it is the quarantine report that is saying "Reason: UNKNOWN."

In the e-mail report, all that is sent is:

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Received ----- From ----------------Subject ---- Reason ------- Action
Date/time ----- sender@domain ----- subject ---- UNKNOWN ------ View

[shawniverson]

What about on this page for a particular email....looks like this....

Capture.PNG (22.92 KiB) Viewed 9477 times

[murphyk]

Selection_006.jpg (78.3 KiB) Viewed 9476 times

[shawniverson]

Ahh..whitelisted...in other words, not spam?

Do you even want non-spam showing up in your reports?

I would suggest you hang on, 3.0.0.7 is about to go live and should resolve this.

https://github.com/E-F-A/v3/issues/30

[murphyk]

I was looking at quarantine_report.php and saw the calls for the messages. I was hesitant on changing anything because it looked like the messages from postmaster, for example, were marked null for isspam and nonspam is marked 0. I saw your change and I bet that will work.

[murphyk]

We recently had a message come in that was designated to 4 different people and was marked as spam, but the user could try to release it. However, only one person was able to release it. After anyone else tried, this message came up:

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Your message has not been released from quarantine.
Our system indicates that this message has already been released once, or the original notification message has expired. Notification messages to release spam expire after 3 days. Your message can be released again by accessing your spam quarantine.

I see that the message ID for the URL in the e-mail is different and matches for the user, however there is only 1 token ID which I believe caused this. Luckily, we were able to release it from the Web interface just fine.

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/cgi-bin/release-msg.cgi?datenumber=20150306&id=2492360AF1.A78F1&token=a5313a454279738375c304ecccfdcd8a

Code: Select all

/cgi-bin/release-msg.cgi?datenumber=20150306&id=2ACDB60AF2.A3CE2&token=a5313a454279738375c304ecccfdcd8a

Any thoughts?