After Update logoff after 3 Minutes

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uwejanssen
Posts: 10
Joined: 06 Feb 2017 11:04

After Update logoff after 3 Minutes

Post by uwejanssen » 28 Mar 2017 08:02

Hello,
After updating to 3.0.1.9, we have the problem that we automatically fly out of the web interface after 3 - 4 minutes, afterwards comes with some functions the "Sicherheitstoken" is wrong. Where can I turn off autologoff for the web interface?
Greeting from Germany
Uwe

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shawniverson
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Re: After Update logoff after 3 Minutes

Post by shawniverson » 28 Mar 2017 09:59

This doesn't sound like an autologoff issue. The latest mailwatch logs off automatically after 60 minutes, not 3-4 minutes. It sounds like your session is dropping for some reason, from perhaps an unstable connection or something.
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uwejanssen
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Joined: 06 Feb 2017 11:04

Re: After Update logoff after 3 Minutes

Post by uwejanssen » 28 Mar 2017 11:58

We have this Problem from Frankfurt and from Oldenburg and from other Places, i think it is not the connection.
It is on 2 Systems one on Xen and one on VMWare, in front of the Update we don´t have this problem.
Greeting from Germany
Uwe

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shawniverson
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Re: After Update logoff after 3 Minutes

Post by shawniverson » 28 Mar 2017 13:29

Have you made sure existing clients have cleared cache completely? Old copies of mailwatch pages will cause this as well.
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shawniverson
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Re: After Update logoff after 3 Minutes

Post by shawniverson » 31 Mar 2017 11:48

Do you have an aggressive garbage collection setting in your php.ini?
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uwejanssen
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Re: After Update logoff after 3 Minutes

Post by uwejanssen » 31 Mar 2017 13:28

We have isntall with your Install Script, we don´t have change something in the php.ini
Greeting from Germany
Uwe

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shawniverson
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Re: After Update logoff after 3 Minutes

Post by shawniverson » 31 Mar 2017 20:17

I'm not sure why you get a 3 minute logoff, but nonetheless, we are planning to release version 3.0.2.0 that hopefully will solve this issue for you.
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shawniverson
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Re: After Update logoff after 3 Minutes

Post by shawniverson » 09 Apr 2017 16:39

Hopefully resolved in 3.0.2.0.
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BruceLeeRoy
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Joined: 01 May 2015 13:27

Re: After Update logoff after 3 Minutes

Post by BruceLeeRoy » 14 Jun 2017 14:36

I have a new installation from a few days ago v3.0.2.3 using the .ovf I'm getting auto logged off rather quickly, could be about 3 minutes, but it only happens if I'm jumping between tabs, if I stay on the EFA tab in the browser it seems to stay logged in.

Update: the user timeout setting in v3.0.2.3 works nicely Thank you :D

alexanderbrix
Posts: 13
Joined: 20 Oct 2016 06:09

Re: After Update logoff after 3 Minutes

Post by alexanderbrix » 17 Aug 2017 10:37

after updating to the latest build today I got the same problem again. I'm getting logged out every few minutes while staying on the "Recent Messages" tab...
Very annoying :(

alexanderbrix
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Joined: 20 Oct 2016 06:09

Re: After Update logoff after 3 Minutes

Post by alexanderbrix » 19 Aug 2017 20:30

please provide an update or a workaround - it's really annoying being logged out every few minutes...

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shawniverson
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Re: After Update logoff after 3 Minutes

Post by shawniverson » 19 Aug 2017 23:31

Edit your user account in MailWatch and set your timeouts to "0"
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alexanderbrix
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Re: After Update logoff after 3 Minutes

Post by alexanderbrix » 21 Aug 2017 12:55

thank you!

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