unable to whitelist
Posted: 04 Dec 2014 14:02
I'm having an issue that I cannot seem to resolve. I am trying to white list a domain, but under the "receiving via" it has the server/ip consistently of the server in which this email is being "sent on behalf of" and the originating, forwarding server. The forwarding server changes every time (as its origin is from different email addresses) but the sending server is always the same.... I'm not sure if it makes a difference, but the "from" is always completely blank under the efa quarantine tab. Once the message is manually released it does have a sender like a normal email. All the messages are tagged as high scoring spam.
I have whitelisted the ip address of 216.135.74.38 to default but they continue to be tagged as high scoring spam... I'm guessing because the originating server changes, I'm not sure how I can continually whitelist these. The only two consisteny things about all emails is the first listed sending server (216.135.74.38 mail.fastironlist.com) and an apparent injection in the subject line of "[equipment]" and the rest changes.
The example below are actual copy/paste from two different emails. Any help is appreciated!
EXAMPLE 1
216.135.74.38 mail.fastironlist.com (GeoIP Lookup Failed) [ ] [ ] [ ] [ ]
68.99.120.39 dukecmfep04.coxmail.com (GeoIP Lookup Failed) [ ] [ ] [ ] [ ]
EXAMPLE 2
216.135.74.38 mail.fastironlist.com (GeoIP Lookup Failed) [ ] [ ] [ ] [ ]
68.99.120.40 dukecmfep05.coxmail.com (GeoIP Lookup Failed) [ ] [ ] [ ] [ ]
I have whitelisted the ip address of 216.135.74.38 to default but they continue to be tagged as high scoring spam... I'm guessing because the originating server changes, I'm not sure how I can continually whitelist these. The only two consisteny things about all emails is the first listed sending server (216.135.74.38 mail.fastironlist.com) and an apparent injection in the subject line of "[equipment]" and the rest changes.
The example below are actual copy/paste from two different emails. Any help is appreciated!
EXAMPLE 1
216.135.74.38 mail.fastironlist.com (GeoIP Lookup Failed) [ ] [ ] [ ] [ ]
68.99.120.39 dukecmfep04.coxmail.com (GeoIP Lookup Failed) [ ] [ ] [ ] [ ]
EXAMPLE 2
216.135.74.38 mail.fastironlist.com (GeoIP Lookup Failed) [ ] [ ] [ ] [ ]
68.99.120.40 dukecmfep05.coxmail.com (GeoIP Lookup Failed) [ ] [ ] [ ] [ ]