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Quarantine reports not being delivered

Posted: 13 Mar 2014 16:04
by colin
When I generate a quarantine report by using /usr/local/bin/mailwatch/tools/Cron_jobs/quarantine_report.php I get the following:

=== Generating report for admin type=A
==== Recipient e-mail address is administrator@xxxx.com
==== Building list for admin
==== Found 0 quarantined e-mails
==== Building list for xxxx.com
==== Found 2 quarantined e-mails
==== Sent e-mail to administrator@xxxx.com

But then the mail does not show up in "recent messages" and does not get delivered.

Re: Quarantine reports not being delivered

Posted: 13 Mar 2014 16:09
by shawniverson
Do you have administrator on your local EFA as a local user?

I am noticing a similar problem where I have a postmaster on my EFA, but I also have a postmaster on my mail server.

I am troubleshooting this. My theory is that EFA is not queuing it out because of the presence of the local account.

Re: Quarantine reports not being delivered

Posted: 13 Mar 2014 17:23
by colin
It is also doing it for another account which is not a local account. Plus my local machine domain is abc.local and not xxxx.com. Nice thought though. If it helps I have seen this on ESVA and in that case it was because I didn't have xxxx.com in the "What domains to receive mail for" or "whole domain" selected.

Re: Quarantine reports not being delivered

Posted: 13 Mar 2014 18:33
by colin
Fixed! I found a typo in conf.php so it did not recognise the sending domain.
I should have looked in the mail log before logging this call. My bad.

Re: Quarantine reports not being delivered

Posted: 15 Mar 2014 00:28
by shawniverson
:text-bravo:

Re: Quarantine reports not being delivered

Posted: 30 Jul 2014 19:43
by farmerj2000
colin wrote:Fixed! I found a typo in conf.php so it did not recognise the sending domain.
I should have looked in the mail log before logging this call. My bad.
Hello,

I just implemented efa and I must say this appliance works great.

Would you mind sharing the typo in conf.php? I'm experiencing the same issue with the Daily Quarantine report.

Re: Quarantine reports not being delivered

Posted: 30 Jul 2014 19:45
by farmerj2000
shawniverson wrote:Do you have administrator on your local EFA as a local user?

I am noticing a similar problem where I have a postmaster on my EFA, but I also have a postmaster on my mail server.

I am troubleshooting this. My theory is that EFA is not queuing it out because of the presence of the local account.
Im having this exact issue. Did you find a solution?

Re: Quarantine reports not being delivered

Posted: 02 Aug 2014 17:28
by shawniverson
Check your maillog and apache logs and look for errors.

For example... On one screen...

Code: Select all

tail -f /var/log/maillog
On another....

Code: Select all

/usr/local/bin/mailwatch/tools/Cron_jobs/quarantine_report.php
What do you see?

Re: Quarantine reports not being delivered

Posted: 03 Aug 2014 21:30
by cdburgess75
I am having this issue too. Do you know the error in the Conf file that was referenced earlier?