EFA MailWatch: Attachments not in email until re-released
Posted: 26 Apr 2022 02:00
Hey,
I am seeking support in regards to an issue on the EFA MailWatch product.
We are using MailWatch for MailScanner v1.2.18 running on eFa-4.0.4.
The issue we are having is that a certain email address is sending an email with an attached PDF file, this PDF file is not listed under attachments in the Quarantine section (as displayed in this screenshot: https://i.gyazo.com/84cd6f9a588e1afba4e ... c759e0.png) but if I go into the message file in the Path to message and scroll down the bottom I can see that there is a PDF file attached to the email: https://i.gyazo.com/adc984c974a447d4252 ... 373a7f.png
Initially when the user is sent this email, they receive the email without the PDF attachment. When I go in and release it to myself, I get the email with the attachment and forward it onto the recipient.
I get the attachment when I forward it to myself outside the domain and to the Administrator mailbox inside the domain.
The client's ecosystem is a Exchange Office 365 Environment.
Hope to hear from someone soon in regards to my query.
Thanks!
I am seeking support in regards to an issue on the EFA MailWatch product.
We are using MailWatch for MailScanner v1.2.18 running on eFa-4.0.4.
The issue we are having is that a certain email address is sending an email with an attached PDF file, this PDF file is not listed under attachments in the Quarantine section (as displayed in this screenshot: https://i.gyazo.com/84cd6f9a588e1afba4e ... c759e0.png) but if I go into the message file in the Path to message and scroll down the bottom I can see that there is a PDF file attached to the email: https://i.gyazo.com/adc984c974a447d4252 ... 373a7f.png
Initially when the user is sent this email, they receive the email without the PDF attachment. When I go in and release it to myself, I get the email with the attachment and forward it onto the recipient.
I get the attachment when I forward it to myself outside the domain and to the Administrator mailbox inside the domain.
The client's ecosystem is a Exchange Office 365 Environment.
Hope to hear from someone soon in regards to my query.
Thanks!