efa-project.org

Hey,
I am seeking support in regards to an issue on the EFA MailWatch product.
We are using MailWatch for MailScanner v1.2.18 running on eFa-4.0.4.

The issue we are having is that a certain email address is sending an email with an attached PDF file, this PDF file is not listed under attachments in the Quarantine section (as displayed in this screenshot: https://i.gyazo.com/84cd6f9a588e1afba4e ... c759e0.png) but if I go into the message file in the Path to message and scroll down the bottom I can see that there is a PDF file attached to the email: https://i.gyazo.com/adc984c974a447d4252 ... 373a7f.png

Initially when the user is sent this email, they receive the email without the PDF attachment. When I go in and release it to myself, I get the email with the attachment and forward it onto the recipient.
I get the attachment when I forward it to myself outside the domain and to the Administrator mailbox inside the domain.

The client's ecosystem is a Exchange Office 365 Environment.

Hope to hear from someone soon in regards to my query.

Thanks!

Is there any indication in the report that something is being blocked for some reason, like because a filename is too long?

Hi Shawn,
I have attached a screenshot from a new message this morning and there doesn't seem to be any blockage for any reason.
Because usually EFA would send through the email with a WARNING saying that the attachment has been blocked with the reason with something like the filename is too long, but there is nothing and there is no WARNING, just like a normal email but not attachment.

https://i.gyazo.com/76c87a89357bb7c3625 ... 1f9243.png

Very interested in this, any chance I can get a sample raw message with headers? This sounds like some kind of MIME parsing issue.

Hey Shawn,
You sure can. Since this contains sensitive client information, can I email you or contact you via other means with a pastebin dump for you.

Sent you a PM