EFA is not processing all mail
Posted: 28 Dec 2021 12:36
Hello.
My firewall is configured to forward SMTP to my eFa, which then processes and forwards to Exchange. However, it appears that all of the mail is not being processed by eFa. I cannot say how long this has been occurring, except that yesterday morning, I was expecting a message at about 06:05 am (which was CC'ed to my gmail account). The CC arrived at gmail at 06:10 am, however, the original did not arrive in Exchange.
I reviewed the log on my firewall, and realized that the issue appears to be larger than I thought, and not isolated to a single missing mail item. My 06:05 mail was not the only one I was missing from eFa. According to the firewall log, there were at least six (6) other messages which were not processed by eFa. Between 05:39 am and 07:47 am, only four (4) of 11 messages were processed by eFa (it appears that my 06:05 message tried on four (4) other occasions to deliver, between 06:19 am and 06:36 am, and then gave up).
Below, please see an image of the firewall log, showing the times at which mail was received (I have added a column to indicate whether it was processed by eFa), as well as a screenshot of the messages from MailWatch, showing the messages that were processed by eFa.
Grateful for your assistance on how to resolve this issue.
My config is as follows:
- efa-4.0.4
- MailWatch Version: 1.2.18
- Operating System Version: CentOS Linux 7 (Core)
- Postfix Version: 3.5.9
- MailScanner Version: 5.4.2
- ClamAV Version: 0.103.4
- SpamAssassin Version: 3.4.6
- PHP Version: 7.4.26
- MySQL Version: 10.2.30-MariaDB
Thank you.
Kind regards,
Dale
My firewall is configured to forward SMTP to my eFa, which then processes and forwards to Exchange. However, it appears that all of the mail is not being processed by eFa. I cannot say how long this has been occurring, except that yesterday morning, I was expecting a message at about 06:05 am (which was CC'ed to my gmail account). The CC arrived at gmail at 06:10 am, however, the original did not arrive in Exchange.
I reviewed the log on my firewall, and realized that the issue appears to be larger than I thought, and not isolated to a single missing mail item. My 06:05 mail was not the only one I was missing from eFa. According to the firewall log, there were at least six (6) other messages which were not processed by eFa. Between 05:39 am and 07:47 am, only four (4) of 11 messages were processed by eFa (it appears that my 06:05 message tried on four (4) other occasions to deliver, between 06:19 am and 06:36 am, and then gave up).
Below, please see an image of the firewall log, showing the times at which mail was received (I have added a column to indicate whether it was processed by eFa), as well as a screenshot of the messages from MailWatch, showing the messages that were processed by eFa.
- firewall-log.png (37.62 KiB) Viewed 3103 times
- mail-redacted.png (16.83 KiB) Viewed 3103 times
Grateful for your assistance on how to resolve this issue.
My config is as follows:
- efa-4.0.4
- MailWatch Version: 1.2.18
- Operating System Version: CentOS Linux 7 (Core)
- Postfix Version: 3.5.9
- MailScanner Version: 5.4.2
- ClamAV Version: 0.103.4
- SpamAssassin Version: 3.4.6
- PHP Version: 7.4.26
- MySQL Version: 10.2.30-MariaDB
Thank you.
Kind regards,
Dale