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[Solved - User Error] Emails not showing up in Recent Messages list

Posted: 02 Jan 2018 20:46
by dreniarb
I'm having trouble tracking down some missing messages. We should have received 3 emails from bluefield.edu but so far we've only received 1 to our inbox.

When I look at the SMTP logs on our mail server I can see the one message that we did receive coming in from EFA (192.168.13.2) at 9:22am:
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However it is not showing up in the Recent Messages tab of mail scanner, the lists jumps from 9:19 to 9:40 when according to our mailserver logs EFA sent 4 emails during that time:
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Which leads me to think that if that 4 messages that did in fact come through are not listed then it's possible that the other two that are missing should be in that list but are not. I'm worried they're getting marked or rejected as spam and I have on actions I can take on them.

I've even searched for "bluefield" in the "from domain contains" section under message operations but nothing comes up.

Even if the other 2 that are missing have in fact not come in yet I know without a doubt that EFA processed the one message at 9:22am along with 3 other emails. Any thoughts on why they are not showing up in my lists on mailscanner?

Re: Emails not showing up in Recent Messages list

Posted: 02 Jan 2018 21:10
by shawniverson
Without seeing a full /var/log/maillog in this time range, I can only speculate to the possible causes.

1) It somehow bypassed eFa (via another path altogether ... nothing would show in the mail log on eFa)
2) It somehow missed mailscanner (doubtful, unless your postfix is doing something besides HOLDing mail..maillog would show postfix conversation, but no mailscanner conversation)
3) It somehow missed the mailwatch logger (something happened, it went through mailscanner but nothing was logged....this would be visible in the maillog, but not in mailwatch)

Re: Emails not showing up in Recent Messages list

Posted: 03 Jan 2018 12:41
by dreniarb
So this is slightly embarrassing... my mail server apparently did not properly fallback an hour a few months ago. So the time is off by an hour. The email came in at 8:22am, not 9:22am. The recent messages tab didn't have any messages back that far. Had I checked on it earlier I would have seen it in the list.

:oops:

Sorry for the confusion here. But perhaps this will help someone else...

Looking through the logs I did find another possible problem but will research it first and start another thread if it's an issue.

Thanks for your time with this.

Re: [Solved - User Error] Emails not showing up in Recent Messages list

Posted: 04 Jan 2018 06:40
by pdwalker
Ahahhahahahahaahaa. *cough, hack, cough*. Hahahahhahahaa

There’s a lesson you won’t forget anytime soon. Glad you were able to find it.

Thanks for letting us know

PS: I detest daylight savings. All trouble for no benefit.

PPS: I laugh because of the number of times I’ve done silly things just like that.