[Solved - User Error] Emails not showing up in Recent Messages list
Posted: 02 Jan 2018 20:46
I'm having trouble tracking down some missing messages. We should have received 3 emails from bluefield.edu but so far we've only received 1 to our inbox.
When I look at the SMTP logs on our mail server I can see the one message that we did receive coming in from EFA (192.168.13.2) at 9:22am:
However it is not showing up in the Recent Messages tab of mail scanner, the lists jumps from 9:19 to 9:40 when according to our mailserver logs EFA sent 4 emails during that time:
Which leads me to think that if that 4 messages that did in fact come through are not listed then it's possible that the other two that are missing should be in that list but are not. I'm worried they're getting marked or rejected as spam and I have on actions I can take on them.
I've even searched for "bluefield" in the "from domain contains" section under message operations but nothing comes up.
Even if the other 2 that are missing have in fact not come in yet I know without a doubt that EFA processed the one message at 9:22am along with 3 other emails. Any thoughts on why they are not showing up in my lists on mailscanner?
When I look at the SMTP logs on our mail server I can see the one message that we did receive coming in from EFA (192.168.13.2) at 9:22am:
However it is not showing up in the Recent Messages tab of mail scanner, the lists jumps from 9:19 to 9:40 when according to our mailserver logs EFA sent 4 emails during that time:
Which leads me to think that if that 4 messages that did in fact come through are not listed then it's possible that the other two that are missing should be in that list but are not. I'm worried they're getting marked or rejected as spam and I have on actions I can take on them.
I've even searched for "bluefield" in the "from domain contains" section under message operations but nothing comes up.
Even if the other 2 that are missing have in fact not come in yet I know without a doubt that EFA processed the one message at 9:22am along with 3 other emails. Any thoughts on why they are not showing up in my lists on mailscanner?