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We have users in our accounting department that have the own individual email accounts, but also have a shared account in Exchange. I know there must be a way to allow them to see the messages destined for the shared account also, but I can't find any documentation on it.

Can anyone give me a hint?

Never mind. The Filters option on the User Management page is what does it.

I just wasn't sure if there was some query syntax that goes in there and I couldn't find anything that says "just put other email addresses in there". I also didn't realize the user has to log out and back in for the change to take effect.