After Update logoff after 3 Minutes

Report bugs and workarounds
Post Reply
uwejanssen
Posts: 10
Joined: 06 Feb 2017 11:04

After Update logoff after 3 Minutes

Post by uwejanssen »

Hello,
After updating to 3.0.1.9, we have the problem that we automatically fly out of the web interface after 3 - 4 minutes, afterwards comes with some functions the "Sicherheitstoken" is wrong. Where can I turn off autologoff for the web interface?
Greeting from Germany
Uwe
User avatar
shawniverson
Posts: 3644
Joined: 13 Jan 2014 23:30
Location: Indianapolis, Indiana USA
Contact:

Re: After Update logoff after 3 Minutes

Post by shawniverson »

This doesn't sound like an autologoff issue. The latest mailwatch logs off automatically after 60 minutes, not 3-4 minutes. It sounds like your session is dropping for some reason, from perhaps an unstable connection or something.
uwejanssen
Posts: 10
Joined: 06 Feb 2017 11:04

Re: After Update logoff after 3 Minutes

Post by uwejanssen »

We have this Problem from Frankfurt and from Oldenburg and from other Places, i think it is not the connection.
It is on 2 Systems one on Xen and one on VMWare, in front of the Update we don´t have this problem.
Greeting from Germany
Uwe
User avatar
shawniverson
Posts: 3644
Joined: 13 Jan 2014 23:30
Location: Indianapolis, Indiana USA
Contact:

Re: After Update logoff after 3 Minutes

Post by shawniverson »

Have you made sure existing clients have cleared cache completely? Old copies of mailwatch pages will cause this as well.
User avatar
shawniverson
Posts: 3644
Joined: 13 Jan 2014 23:30
Location: Indianapolis, Indiana USA
Contact:

Re: After Update logoff after 3 Minutes

Post by shawniverson »

Do you have an aggressive garbage collection setting in your php.ini?
uwejanssen
Posts: 10
Joined: 06 Feb 2017 11:04

Re: After Update logoff after 3 Minutes

Post by uwejanssen »

We have isntall with your Install Script, we don´t have change something in the php.ini
Greeting from Germany
Uwe
User avatar
shawniverson
Posts: 3644
Joined: 13 Jan 2014 23:30
Location: Indianapolis, Indiana USA
Contact:

Re: After Update logoff after 3 Minutes

Post by shawniverson »

I'm not sure why you get a 3 minute logoff, but nonetheless, we are planning to release version 3.0.2.0 that hopefully will solve this issue for you.
User avatar
shawniverson
Posts: 3644
Joined: 13 Jan 2014 23:30
Location: Indianapolis, Indiana USA
Contact:

Re: After Update logoff after 3 Minutes

Post by shawniverson »

Hopefully resolved in 3.0.2.0.
User avatar
BruceLeeRoy
Posts: 47
Joined: 01 May 2015 13:27

Re: After Update logoff after 3 Minutes

Post by BruceLeeRoy »

I have a new installation from a few days ago v3.0.2.3 using the .ovf I'm getting auto logged off rather quickly, could be about 3 minutes, but it only happens if I'm jumping between tabs, if I stay on the EFA tab in the browser it seems to stay logged in.

Update: the user timeout setting in v3.0.2.3 works nicely Thank you :D
alexanderbrix
Posts: 35
Joined: 20 Oct 2016 06:09

Re: After Update logoff after 3 Minutes

Post by alexanderbrix »

after updating to the latest build today I got the same problem again. I'm getting logged out every few minutes while staying on the "Recent Messages" tab...
Very annoying :(
alexanderbrix
Posts: 35
Joined: 20 Oct 2016 06:09

Re: After Update logoff after 3 Minutes

Post by alexanderbrix »

please provide an update or a workaround - it's really annoying being logged out every few minutes...
User avatar
shawniverson
Posts: 3644
Joined: 13 Jan 2014 23:30
Location: Indianapolis, Indiana USA
Contact:

Re: After Update logoff after 3 Minutes

Post by shawniverson »

Edit your user account in MailWatch and set your timeouts to "0"
alexanderbrix
Posts: 35
Joined: 20 Oct 2016 06:09

Re: After Update logoff after 3 Minutes

Post by alexanderbrix »

thank you!
Post Reply