Users Cannot add to Whitelist

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mcit
Posts: 27
Joined: 23 May 2014 01:24

Users Cannot add to Whitelist

Post by mcit »

I have a number of domains in my EFA which are managed by others. I have setup domain administrators for each of the domains.
When logged in as a domain administrator, they are unable to add senders to the white list as the drop down to the right of @ symbol in the to field is blank.

How can I enable this option for them? See below for the example of the problem.

Thanks
Matthew
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shawniverson
Posts: 3783
Joined: 13 Jan 2014 23:30
Location: Indianapolis, Indiana USA
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Re: Users Cannot add to Whitelist

Post by shawniverson »

I will check this and post results or possible bug fix, depending on issue.
mcit
Posts: 27
Joined: 23 May 2014 01:24

Re: Users Cannot add to Whitelist

Post by mcit »

Just to update here. I was running version 3.0.0.6. I have upgraded to 3.0.0.8 and the problem still exists. Is there anything I can do to resolve this?
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shawniverson
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Joined: 13 Jan 2014 23:30
Location: Indianapolis, Indiana USA
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Re: Users Cannot add to Whitelist

Post by shawniverson »

Are your domain administrators defined as "username@domain.com" as the login?
mcit
Posts: 27
Joined: 23 May 2014 01:24

Re: Users Cannot add to Whitelist

Post by mcit »

Sorry for the delayed response.

No, the usernames are the full domain name - ie. xyz.com.au

I created a test account with the username as an email and that seems to have allowed access to add to the white list. Is this expected behaviour?

I previously created the usernames for domain administrators as xyz.com.au as I thought this was the correct way. Has something changed or did I read the documentation incorrectly?

Matthew
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