Message lost after whitelisting from graylist

Bugs in eFa 4
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zane93
Posts: 44
Joined: 08 Mar 2016 22:08

Message lost after whitelisting from graylist

Post by zane93 »

After whitelisting (Move selected entries to whitelist) a message from the graylist it disappears from the graylist but never gets delivered and it does not show in the quarantine or any search report.

Any idea how to recover a message and prevent /fix this from happening again?
fencepost
Posts: 7
Joined: 11 Oct 2017 16:13

Re: Message lost after whitelisting from graylist

Post by fencepost »

On graylisted attempts the message was never actually received - when the remote sender tried, they got a message to "try again later." When they try again after a few minutes delay, they're removed from the graylist and the message is received and processed.

Remote mail servers that don't properly come back and reattempt delivery are typically sending spam, which is why graylisting exists.
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