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problems releasing Spam tagged email

Posted: 24 Jun 2019 15:28
by bbercero
Hello Guys,

I'm running Efa 3.0.2.6
I am new to this EFA and hope you can shed some light here.

When I try to release a spam (red in message list) nothing is being delivered to the recipient.

I know there is an option in the console to release spam as normal in the Console in option 9 then option 2 and I have set this to DISABLED. We want full control when to release a message if we think it is good.

Other Questions:
1) do I need to whitelist it before it can be delivered?

Re: problems releasing Spam tagged email

Posted: 02 Jul 2019 14:32
by jamerson
Hi,
You need to check why its red ( red color means virus/trojan)
if you try to release it, its triggle the spam and will be blocked again.

Re: problems releasing Spam tagged email

Posted: 20 Sep 2019 05:10
by Pagaresav
Hi!!!

There are several levels on which these terms apply. On the most abstract level the whitelist approach is: name explicitly everything you consider "good", and everything else is "bad". Everything that's not explicitly permitted is forbidden.
The blacklist approach is the opposite: provide a list of "bad" things, and consider everything else "good".

problems releasing Spam tagged email

Posted: 16 Oct 2019 05:55
by jagcbe
Hi,

I have been using EFA-3.0.2.6 for SPam Filer there is no option
to release the email in this version. Kindly see the screen shot.
Kindly help me to resolve this issue.
thanks in advance,

regards,
Jagadeesh

Re: problems releasing Spam tagged email

Posted: 16 Oct 2019 13:02
by webguyz
What happens when you click the Blue "I" at the beginning of the row? Do you not see a lot of info including the ability to release?