problems releasing Spam tagged email

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bbercero
Posts: 4
Joined: 24 Jun 2019 10:55

problems releasing Spam tagged email

Post by bbercero » 24 Jun 2019 15:28

Hello Guys,

I'm running Efa 3.0.2.6
I am new to this EFA and hope you can shed some light here.

When I try to release a spam (red in message list) nothing is being delivered to the recipient.

I know there is an option in the console to release spam as normal in the Console in option 9 then option 2 and I have set this to DISABLED. We want full control when to release a message if we think it is good.

Other Questions:
1) do I need to whitelist it before it can be delivered?

jamerson
Posts: 123
Joined: 19 Aug 2017 18:57
Location: kaaskop

Re: problems releasing Spam tagged email

Post by jamerson » 02 Jul 2019 14:32

Hi,
You need to check why its red ( red color means virus/trojan)
if you try to release it, its triggle the spam and will be blocked again.
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