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Released False-positive Quarantine Messages Getting Blocked

Posted: 16 Aug 2018 06:45
by scotspgc
Hi everyone. We updated to 3.0.2.6 recently and ever since we are unable to release any messages that have been flagged as spam but we are certain they are false positives.
After releasing the recent log indicates that the email was released but seconds later the email blocks it again.

Anyone have any ideas why this is happening?

I have included an example screenshot of an actual spam message that I tried to release.
Example spam block
Example spam block
example.jpg (47.02 KiB) Viewed 1855 times
Thanks

Re: Released False-positive Quarantine Messages Getting Blocked

Posted: 05 Sep 2018 04:13
by pdwalker
whitelist your efa server so mail from postmaster@<your efa server> will bypass the checks.