Released False-positive Quarantine Messages Getting Blocked

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scotspgc
Posts: 1
Joined: 15 Aug 2018 22:24

Released False-positive Quarantine Messages Getting Blocked

Post by scotspgc » 16 Aug 2018 06:45

Hi everyone. We updated to 3.0.2.6 recently and ever since we are unable to release any messages that have been flagged as spam but we are certain they are false positives.
After releasing the recent log indicates that the email was released but seconds later the email blocks it again.

Anyone have any ideas why this is happening?

I have included an example screenshot of an actual spam message that I tried to release.
example.jpg
Example spam block
example.jpg (47.02 KiB) Viewed 214 times
Thanks

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pdwalker
Posts: 1135
Joined: 18 Mar 2015 09:16

Re: Released False-positive Quarantine Messages Getting Blocked

Post by pdwalker » 05 Sep 2018 04:13

whitelist your efa server so mail from postmaster@<your efa server> will bypass the checks.

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