Mail adresses shown wrong in Outlook - Reply all not possible

Bugs in eFa 4
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alexanderbrix
Posts: 35
Joined: 20 Oct 2016 06:09

Mail adresses shown wrong in Outlook - Reply all not possible

Post by alexanderbrix » 20 Mar 2020 09:02

Hello,
it's me again...

We just found another problem.

I got a mail and there were several external recipients in CC.
EFA shows the following:

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CC: Brix, Alexander <brix.alexander@<domain>.de>,
     <last name>, <first name> <<first name>.<last name>@<domain>.de>,
     <last name>, <first name> <<first name>.<last name>@<domain>.de>,
     <last name>, <first name> <<first name>.<last name>@<domain>.de>,
    <last name>, <first name> <<first name>.<last name>@<domain>.de>,
     
But Outlook shows like this:

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<last name>@<ourdomain>.de; First Name <last name>.<first name>@<domain>.de [etc.]

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example:
Müller@<ourdomain>.de; Hans <hans.mueller@google.de>; Wagner@<ourdomain>.de; Klaus <klaus.wagner@yahoo.de>; Gable@<ourdomain>.de; Clark <clark.gable@mail.de>

When we click on "Reply all" there are lots of non-delivery report because these recipients are not from our domain.
It's very difficult to explain while not being able to show screenshots of the real mail adresses because of data protection...

EDIT:
This is also shown in EFA:

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Spam Report:	
Score	Matching Rule	Description
-1.00	ALL_TRUSTED	Passed through trusted hosts only via SMTP
-1.90	BAYES_00	Bayes spam probability is 0 to 1%
0.00	HTML_MESSAGE	HTML included in message
0.00	SPF_FAIL	SPF: sender does not match SPF record (fail)
2.51	SUSPICIOUS_RECIPS	Similar addresses in recipient list
0.01	T_FILL_THIS_FORM_SHORT	Fill in a short form with personal information
0.01	T_KAM_HTML_FONT_INVALID	Test for Invalidly Named or Formatted Colors in HTML

smyers119
Posts: 95
Joined: 29 Nov 2019 11:36

Re: Mail adresses shown wrong in Outlook - Reply all not possible

Post by smyers119 » 17 Apr 2020 23:14

Is this still a problem you need help with?

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shawniverson
Posts: 3231
Joined: 13 Jan 2014 23:30
Location: Indianapolis, Indiana USA
Contact:

Re: Mail adresses shown wrong in Outlook - Reply all not possible

Post by shawniverson » 18 Apr 2020 15:31

All the extra <> is unusual for an email. It looks like the CCs are missing a second '>'

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