Issue when reporting email as spam

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stuarthurst
Posts: 16
Joined: 10 Jan 2017 17:36

Issue when reporting email as spam

Post by stuarthurst »

Hi
When I report mail from Outlook on our network (using wired cables and not from a cell phone), I get the following message come back at me.

Our system indicates that you are on an external or untrusted network. If your mail administration stores all mail in quarantine, you can access your spam quarantine to submit the message as spam. You can also wait and submit the message as spam from your internal or trusted network later.

A quick look on the forum showed a script to run, which I did and I get the following results.

192.168.7.0 255.255.255.0
81.143.235.187
IP DOES NOT MATCH SUBNET
192.168.1.0 255.255.255.0
81.143.235.187
IP DOES NOT MATCH SUBNET

Our internal networks are 192.168.7.0/24 and 1.0/24
the 81 IP is the external IP and the efa box sits behind the firewall. I'm not sure where it is picking up that IP from though. and obviously, I can see that it doesn't match, but I have no idea where to start looking to fix this.

Is there any advice I can be given to get me to be able to report spam from our internal IP's? I can't say it definitely used to work but it's so good at catching spam, today was the first time I received spam through it after 14 months of using this system.

Thanks

Stuart
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