Hi everyone,
I am wondering, and maybe just don't see the woods for the trees....
I am currently running 3 EFA appliances (have been for many years ), and since my last update, whenever I try to go into the details of an email, I just get a blank page (on Firefox) and IE, it tells me "Webpage could not be displayed".
the main page is working fine, just the details from an email don't seem to work.
I have looked, but I suspect I am using the wrong "key-words" in my searches
Any ideas, thoughts or solutions are most welcome
Thnx
MailScanner blank details Page
Re: MailScanner blank details Page
Hi ZimboKraut,
ideas? yes, thoughts? Yes again, solutions? Not yet due the lack of info
As the details page is blank, can you check the logfiles in /var/log/httpd/* and share the messages ( warnings|errors)?
ideas? yes, thoughts? Yes again, solutions? Not yet due the lack of info
What version are you on? Did you check the upgrade log in /var/log/EFA?since my last update
As the details page is blank, can you check the logfiles in /var/log/httpd/* and share the messages ( warnings|errors)?
“We are stuck with technology when what we really want is just stuff that works.” -Douglas Adams
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- Posts: 15
- Joined: 19 Jun 2015 16:17
Re: MailScanner blank details Page
Hi there Henk,
version is
[root@mail-in ~]# EFA-Update -check
[EFA] Getting latest version number from http://dl.efa-project.org
[EFA] You are already running version EFA-3.0.2.6, no update needed
in regards to the Logs, I get the following:
ssl_error_log:
[Thu Mar 08 14:25:17 2018] [error] [client 10.210.10.165] PHP Fatal error: Allowed memory size of 2097152 bytes exhausted (tried to allocate 102400 bytes) in /var/www/html/mailscanner/lib/htmlpurifier/HTMLPurifier.standalone.php on line 15238, referer: https://mail-in.uk.fowm.org/mailscanner/status.php
ssl_request_log:
[08/Mar/2018:14:25:17 +0100] 10.210.10.165 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /mailscanner/detail.php?token=46a9c28309913f9f54fce27c76f09a8f81e7bb87b2ff371c0bb3e360677d5cbb&id=F2DEA182399.A95A8 HTTP/1.1" -
ssl_access_log:
10.210.10.165 - - [08/Mar/2018:14:25:17 +0100] "GET /mailscanner/detail.php?token=46a9c28309913f9f54fce27c76f09a8f81e7bb87b2ff371c0bb3e360677d5cbb&id=F2DEA182399.A95A8 HTTP/1.1" 500 -
I have tried upping the memory in the php.ini to 512M (I know, bad practise, but it was worth a shot ) but unfortunately I still get the same result...
version is
[root@mail-in ~]# EFA-Update -check
[EFA] Getting latest version number from http://dl.efa-project.org
[EFA] You are already running version EFA-3.0.2.6, no update needed
in regards to the Logs, I get the following:
ssl_error_log:
[Thu Mar 08 14:25:17 2018] [error] [client 10.210.10.165] PHP Fatal error: Allowed memory size of 2097152 bytes exhausted (tried to allocate 102400 bytes) in /var/www/html/mailscanner/lib/htmlpurifier/HTMLPurifier.standalone.php on line 15238, referer: https://mail-in.uk.fowm.org/mailscanner/status.php
ssl_request_log:
[08/Mar/2018:14:25:17 +0100] 10.210.10.165 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /mailscanner/detail.php?token=46a9c28309913f9f54fce27c76f09a8f81e7bb87b2ff371c0bb3e360677d5cbb&id=F2DEA182399.A95A8 HTTP/1.1" -
ssl_access_log:
10.210.10.165 - - [08/Mar/2018:14:25:17 +0100] "GET /mailscanner/detail.php?token=46a9c28309913f9f54fce27c76f09a8f81e7bb87b2ff371c0bb3e360677d5cbb&id=F2DEA182399.A95A8 HTTP/1.1" 500 -
I have tried upping the memory in the php.ini to 512M (I know, bad practise, but it was worth a shot ) but unfortunately I still get the same result...
Re: MailScanner blank details Page
No issues in upgrade log in /var/log/EFA logs?
512M is quite a lot. Default in /etc/php.ini
Did you restart httpd ?
Also check memory ( Yes I know I use 4GB )
512M is quite a lot. Default in /etc/php.ini
Code: Select all
; Maximum amount of memory a script may consume (128MB)
; http://www.php.net/manual/en/ini.core.php#ini.memory-limit
memory_limit = 128M
Code: Select all
service httpd restart
Code: Select all
free
Code: Select all
total used free shared buffers cached
Mem: 4056440 3305248 751192 564 238944 1308448
-/+ buffers/cache: 1757856 2298584
Swap: 4194300 0 4194300
“We are stuck with technology when what we really want is just stuff that works.” -Douglas Adams
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- Posts: 15
- Joined: 19 Jun 2015 16:17
Re: MailScanner blank details Page
yeah, I know, but I thought I'd give it a try
I have reduced the mem back down to 256MB
I have also restarted httpd, I even rebooted the VM (running on KVM)
as well as mailscanner
everything in the update logs is clean, no errors besides the usual culprits
(wanted to post it, but it's too long
I have also upped the VMs memory from 4GB to 6GB without any result.....
I just hope that I am not just being a "numpty"
I have reduced the mem back down to 256MB
Code: Select all
; Maximum amount of memory a script may consume (128MB)
; http://www.php.net/manual/en/ini.core.php#ini.memory-limit
memory_limit = 256M
Code: Select all
service httpd restart
Code: Select all
service mailscanner restart
Code: Select all
*** ERROR/WARNING SUMMARY ***
Table Index: MySQL version unsupported for index `subject_idx` on table `maillog`, upgrade to version >= 50604 (you have version 50505)
conf.php: obsolete configuration entry "TTF_DIR" still present
conf.php: optional configuration entry "RPC_PORT" is missing, needed if RPC_ONLY mode is enabled
conf.php: optional configuration entry "RPC_SSL" is missing, needed if RPC_ONLY mode is enabled
conf.php: optional configuration entry "RPC_REMOTE_SERVER" is missing, needed to show number of mails in postfix queues on remote server (RPC)
conf.php: optional configuration entry "VIRUS_REGEX" is missing, needed in distributed setup
conf.php: optional configuration entry "LDAP_BIND_PREFIX" is missing, needed when using LDAP authentication
conf.php: optional configuration entry "LDAP_BIND_SUFFIX" is missing, needed when using LDAP authentication
conf.php: optional configuration entry "EXIM_QUEUE_IN" is missing, needed only if using Exim as MTA
conf.php: optional configuration entry "EXIM_QUEUE_OUT" is missing, needed only if using Exim as MTA
conf.php: optional configuration entry "PWD_RESET_FROM_NAME" is missing, needed if Password Reset feature is enabled
conf.php: optional configuration entry "PWD_RESET_FROM_ADDRESS" is missing, needed if Password Reset feature is enabled
conf.php: optional configuration entry "MAIL_SENDER" is missing, needed if you use Exim or Sendmail Queue
conf.php: optional configuration entry "SESSION_NAME" is missing, needed if experiencing session conflicts
conf.php: optional configuration entry "SENDMAIL_QUEUE_IN" is missing, needed only if using Sendmail as MTA
conf.php: optional configuration entry "SENDMAIL_QUEUE_OUT" is missing, needed only if using Sendmail as MTA
conf.php: optional configuration entry "USER_SELECTABLE_LANG" is missing, comma separated list of codes for languages the users can use eg. "de,en,fr,it,nl,pt_br"
conf.php: optional configuration entry "MAILWATCH_SMTP_HOSTNAME" is missing, needed only if you use a remote SMTP server to send MailWatch emails
conf.php: optional configuration entry "SESSION_TIMEOUT" is missing, needed if you want to override the default session timeout
conf.php: optional configuration entry "ALLOW_NO_USER_DOMAIN" is missing, allow usernames not in mail format for domain admins and regular users
conf.php: optional configuration entry "ENABLE_SUPER_DOMAIN_ADMINS" is missing, allows domain admins to change domain admins from the same domain
I have also upped the VMs memory from 4GB to 6GB without any result.....
Code: Select all
total used free shared buffers cached
Mem: 5992980 2104048 3888932 4176 31148 764884
-/+ buffers/cache: 1308016 4684964
Swap: 0 0 0
Re: MailScanner blank details Page
Can you check and increase to 256M?
in
in
Code: Select all
/var/www/html/mailscanner/conf.php
Code: Select all
// PHP memory limit when viewing details and attachments of messages
// "128M" should be fine in most cases, but you may need to increase it if
// you're having problems viewing the details of large messages.
define('MEMORY_LIMIT', '128M');
“We are stuck with technology when what we really want is just stuff that works.” -Douglas Adams
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- Posts: 15
- Joined: 19 Jun 2015 16:17
Re: MailScanner blank details Page
Hi there,
sorry for the delay, work is screaming
I have checked, but it was set already to 256M (without my doing), so the setting was pulled from the php.ini
sorry for the delay, work is screaming
I have checked, but it was set already to 256M (without my doing), so the setting was pulled from the php.ini
Re: MailScanner blank details Page
Yeah I know, work/wife/kids, all at the same time
As it happens since your last update, the only thing I can think off is to compare the /var/www/html/mailscanner/conf.php and the /var/www/html/mailscanner/conf.php.example. My first step is always the upgrade log, but you already checked it.
The error message is still the same?
As it happens since your last update, the only thing I can think off is to compare the /var/www/html/mailscanner/conf.php and the /var/www/html/mailscanner/conf.php.example. My first step is always the upgrade log, but you already checked it.
The error message is still the same?
“We are stuck with technology when what we really want is just stuff that works.” -Douglas Adams