Recent Messages Grid Not Displaying

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mailchilipip_CA
Posts: 1
Joined: 15 Feb 2018 11:48

Recent Messages Grid Not Displaying

Post by mailchilipip_CA »

Hi,

I am running version 3.0.2.6 of the EFA Appliance and have an issue searching for messages. When logging into the admin page, I see the menus and the statistics at the top of the page, but the grid that normally displays recent messages isn't displaying. I just have a blank area below the menu.

If I got to search and reports, before entering any criteria I can see the list of available reports. As soon as I enter some criteria, for example the TO address, click the "Add" button, the list of available reports disappears.

These issues in the web admin page are making it impossible to troubleshoot e-mail issues.

I look forward to any help on how to resolve this issue.

Mailchilipip
Qyrone
Posts: 4
Joined: 18 Feb 2018 11:45

Re: Recent Messages Grid Not Displaying

Post by Qyrone »

Same issue my side.
Please can someone respond to this as it's quite an urgent matter and i'm having difficulties troubleshooting without that "recent messages" grid.

Kind Regards
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shawniverson
Posts: 3644
Joined: 13 Jan 2014 23:30
Location: Indianapolis, Indiana USA
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Re: Recent Messages Grid Not Displaying

Post by shawniverson »

What are you seeing in /var/log/httpd/*log when you try to access the page?
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pdwalker
Posts: 1553
Joined: 18 Mar 2015 09:16

Re: Recent Messages Grid Not Displaying

Post by pdwalker »

can you post a screenshot of the reports page? https://<your-efa>/mailscanner/reports.php
Qyrone
Posts: 4
Joined: 18 Feb 2018 11:45

Re: Recent Messages Grid Not Displaying

Post by Qyrone »

Thanks for the response, please see image attached
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pdwalker
Posts: 1553
Joined: 18 Mar 2015 09:16

Re: Recent Messages Grid Not Displaying

Post by pdwalker »

Over 300 thousand messages per month? Is that correct? Do you have that many users in your system?
Qyrone
Posts: 4
Joined: 18 Feb 2018 11:45

Re: Recent Messages Grid Not Displaying

Post by Qyrone »

300 000 per month seems far too excessive. :think:

Unfortunately i'm quite new to eFa so there's a lot to figure out. Is there anything else that could cause the grid to stop pulling from the database?

This started happening after the updated from 3.0.2.5 - 3.0.2.6

Thanks again for the assistance
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pdwalker
Posts: 1553
Joined: 18 Mar 2015 09:16

Re: Recent Messages Grid Not Displaying

Post by pdwalker »

There is too much information I do not know about your system.

Is there any way I can log into your system to diagnose it?
henk
Posts: 517
Joined: 14 Dec 2015 22:16
Location: Netherlands
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Re: Recent Messages Grid Not Displaying

Post by henk »

Still haven't seen the logfiles Shawn requested. :cry: So many logfiles available, and still ignore them :(

Trying to solve issues based on assumptions is **censored**
“We are stuck with technology when what we really want is just stuff that works.” -Douglas Adams
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pdwalker
Posts: 1553
Joined: 18 Mar 2015 09:16

Re: Recent Messages Grid Not Displaying

Post by pdwalker »

Henk,

More politely, it’s like trying to eat cake, with your hands tied behind your back, while hung from your feet upside down, while swinging vigorously, blindfolded.
Qyrone
Posts: 4
Joined: 18 Feb 2018 11:45

Re: Recent Messages Grid Not Displaying

Post by Qyrone »

Sorry guys, i've been trying to figure out how to access these log files but with no luck.. Please can you assist me with a link for a guide on this perhaps?
henk
Posts: 517
Joined: 14 Dec 2015 22:16
Location: Netherlands
Contact:

Re: Recent Messages Grid Not Displaying

Post by henk »

Ok, changed mode to: happy face again ;)
1.As you mention "figure out how to access these log files but with no luck" Do you know how to access the EFA server (ssh)?
Tip: To make access fast and easy, install the MobaXterm free version https://mobaxterm.mobatek.net/download.html
Configure SSH session and log in , choose option 1. Become root: sudo su -
2.Is it virtual (Vmware or ?) or bare metal? Check config ( memory/disk)
3. In the original post by mailchilipip_CA, EFA is running on 3.0.2.6, did you install 3.0.2.6 or upgrade from earlier version?
if so, did you auto-update or manual update.
check the /var/log/EFA/update- logfiles. Big chance you will find the errors causing your issue.
4. No Linux experience? Install mc to navigate and access files Windoooows style

Code: Select all

yum install mc
5. Post

Code: Select all

free
6. Post

Code: Select all

df -h
7. Post

Code: Select all

find /var/lib/mysql/ -maxdepth 1 -type d ! -name '.' -exec du -sh {} \;
8. Now go to /var/log and view the logfiles. ( including the mysql log in /var/lib/mysql/ or in /var/log)
9. Make backups / snapshots before changing anything.
10. Someone did install E.F.A, ask him/her/it for assisstance.

Search this form and take a look at:viewtopic.php?p=11681#p11681 and viewtopic.php?p=11633#p11633
“We are stuck with technology when what we really want is just stuff that works.” -Douglas Adams
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