Page 1 of 1

After Update logoff after 3 Minutes

Posted: 28 Mar 2017 08:02
by uwejanssen
Hello,
After updating to 3.0.1.9, we have the problem that we automatically fly out of the web interface after 3 - 4 minutes, afterwards comes with some functions the "Sicherheitstoken" is wrong. Where can I turn off autologoff for the web interface?

Re: After Update logoff after 3 Minutes

Posted: 28 Mar 2017 09:59
by shawniverson
This doesn't sound like an autologoff issue. The latest mailwatch logs off automatically after 60 minutes, not 3-4 minutes. It sounds like your session is dropping for some reason, from perhaps an unstable connection or something.

Re: After Update logoff after 3 Minutes

Posted: 28 Mar 2017 11:58
by uwejanssen
We have this Problem from Frankfurt and from Oldenburg and from other Places, i think it is not the connection.
It is on 2 Systems one on Xen and one on VMWare, in front of the Update we don´t have this problem.

Re: After Update logoff after 3 Minutes

Posted: 28 Mar 2017 13:29
by shawniverson
Have you made sure existing clients have cleared cache completely? Old copies of mailwatch pages will cause this as well.

Re: After Update logoff after 3 Minutes

Posted: 31 Mar 2017 11:48
by shawniverson
Do you have an aggressive garbage collection setting in your php.ini?

Re: After Update logoff after 3 Minutes

Posted: 31 Mar 2017 13:28
by uwejanssen
We have isntall with your Install Script, we don´t have change something in the php.ini

Re: After Update logoff after 3 Minutes

Posted: 31 Mar 2017 20:17
by shawniverson
I'm not sure why you get a 3 minute logoff, but nonetheless, we are planning to release version 3.0.2.0 that hopefully will solve this issue for you.

Re: After Update logoff after 3 Minutes

Posted: 09 Apr 2017 16:39
by shawniverson
Hopefully resolved in 3.0.2.0.

Re: After Update logoff after 3 Minutes

Posted: 14 Jun 2017 14:36
by BruceLeeRoy
I have a new installation from a few days ago v3.0.2.3 using the .ovf I'm getting auto logged off rather quickly, could be about 3 minutes, but it only happens if I'm jumping between tabs, if I stay on the EFA tab in the browser it seems to stay logged in.

Update: the user timeout setting in v3.0.2.3 works nicely Thank you :D

Re: After Update logoff after 3 Minutes

Posted: 17 Aug 2017 10:37
by alexanderbrix
after updating to the latest build today I got the same problem again. I'm getting logged out every few minutes while staying on the "Recent Messages" tab...
Very annoying :(

Re: After Update logoff after 3 Minutes

Posted: 19 Aug 2017 20:30
by alexanderbrix
please provide an update or a workaround - it's really annoying being logged out every few minutes...

Re: After Update logoff after 3 Minutes

Posted: 19 Aug 2017 23:31
by shawniverson
Edit your user account in MailWatch and set your timeouts to "0"

Re: After Update logoff after 3 Minutes

Posted: 21 Aug 2017 12:55
by alexanderbrix
thank you!