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... well.... I got the email now, but it doesnt appear to release the email from quarantine after clicking the link. It pulls up the web page and says its going to release the email, but nothing ever happens. If I release it through the web interface it seems to work ok. Somethings still missing...

Short answer:
Modify: /etc/MailScanner/MailScanner.conf
Set Value: "Spam Actions = store custom(spam)"

Longer answer:

I had originally set that parameter in MailScanner.conf to: "Spam Actions = store notify"

The "notify" option is what made the most sense based on the info in the config file. I ...

In case anyone else comes across this thread I fixed it by using the "custom(spam)" action instead of "notify". I did see that somewhere else, but I didnt realize it was the same action.

Spam Actions = store custom(spam)

I found an older thread related to this issue, but I did not see a resolution.

I just setup a new 3.0.2.5 server from OVF and I'm having this problem pretty much out of the box. I added the 'notify' action to Spam Actions (now reads "Spam Actions = store notify"). When the user gets the ...

Any update on this? I just setup a new 3.0.2.5 server and I'm having this problem out of the box. I added the 'notify' action to Spam Actions. Now when the user gets the notification the link to release the email from quarantine is missing. Here is what it looks like ...

Running EFA 3.0.0.9. It appears that not all of the mail severs in the message header are being checked in my RBLs. Is that true? Is there a way to configure it? The problem is the connecting mail server is not listed but the next hop down is. Maybe there is something more efficient than scanning ...